Frequently Asked Questions

Everything you need to know about your next adventure.

How long does shipping take for my VelociRAX order?

Most orders are processed within 1-2 business days. Depending on your location, standard ground shipping typically takes 3-7 business days to arrive.

What is your return policy for sports equipment?

We offer a 30-day return policy on all unused items in their original packaging. Please note that customers are responsible for return shipping costs unless the item is defective.

Do your racks come with a warranty?

Yes, all VelociRAX products are backed by a comprehensive 2-year manufacturer warranty covering defects in materials and workmanship under normal use.

Are VelociRAX systems compatible with e-bikes?

Our heavy-duty vertical racks are designed to accommodate most e-bikes. However, please check the specific weight capacity of your model to ensure total load limits are not exceeded.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Do you offer international shipping?

Currently, we ship to the continental United States and Canada. For other international inquiries, please contact our support team for a custom shipping quote.